GDPR & Terms of Use
TERMS & CONDITIONS
GENERAL TERMS OF USE AND CANCELLATION POLICY
1.Company
The Limited Liability Company trading under the name “Enviable Events Ltd”, which has its registered offices in London (446A Green Lanes, N13 5XD) has created the www.thegreekgourmettours.com website for customers who wish to perform their transactions electronically and benefit from the offers provided by the online transaction portal.
The Greek Gourmet Tours (henceforth referred to as TGGT) is a domain name, registered by Enviable Events Limited
2. Acceptance of the General Terms of Transactions
The use of the website and the services rendered by Enviable Events Limited are governed by the following General Terms of Transactions (GTT) combined with (a) the Special Terms and Conditions of EGFD and (b) the terms of Personal Data Protection that are on the same website and which comprise an inextricable part hereof.
It should be noted that the TGGT of Enviable Events Limited are applied to all reservation orders made by customers through the aforementioned portal www.thegreekgourmettours.com . With each reservation or purchase of a product or of a service offered through www.thegreekgourmettours.com , customers-users unreservedly accept the General and Special terms of participation in Enviable Events Limited as mentioned above.
3. Services – Scope of application of the TGGT.
TGGT provides an internet portal which offers tourist products and services. In particular, TGGT offers the following services to its customers:
1. Walking Food Tours within the centre of Athens, Thessaloniki, Heraklion, Chania, Rhodes, Corfu, Mykonos, Santorini, Naxos, Paros and further Greek islands and depending on the description of each tour visits to archaeological sites, tourist attractions museums and/or other sites. Customers may either select any of the daily tours or request a special (private) tour.
2. Special Private Tours areas outside of the city centres as stated in full tour descriptions:
a.-by bus or taxicab or minivan, accompanied by a tour guide
b.-by Bus or taxicab or minivan with a local tour guide in each area
c.-with a local tour guide only in each area, with customers being responsible for their own transportation.
3. Organization of a comprehensive tour for customers which includes:
a. transportation by minivan or bus or taxicab
b. tours at archaeological sites and museums
c. overnight accommodation at hotels (Payment Terms and Conditions & Cancellation Policy is submitted separately for hotel bookings)
d. meals at restaurants
4. Walking tours and Day trips designed by TGGT during which customers will be able to taste/sample various foods at the specialty shops visited.
5. Transportation by bus or taxicab or minivan to and from any destination Airport or Port if required.
6. Traditional Greek cooking lessons. Customers will prepare various dishes which they will then taste.
7. Lunch and dinner at restaurants for individual customers and groups.
It should be made clear that Enviable Events Limited does not render the services offered itself; it mediates in the booking of these services (e.g., car hire, hotel reservations, ticket reservations, travel arrangements and other tourist services) which are offered by the organizers/providers of each tourist service.
The purchase or booking of products or services through the website is possible subject to availability of the specific product or service.
When a reservation is made, the contract concluded exclusively binds the customer and the provider of the specific product or service.
Enviable Events Limited service exclusively consists of its mediation between the customer and the provider, and its responsibility is limited only to the fulfilment of this service provision. Enviable Events Limited does not make international air travel arrangements, but makes domestic flight and ferry travel arrangements (flight and ferry arrangements throughout Greece). The provider is solely and exclusively responsible for fulfilling the contracts concluded via Enviable Events Limited. Customers should refer to the general terms of transactions of the organizers/service providers.
4. Booking
By completing the relative fields in the respective booking form on our website or via email to contact@thegreekgourmettours.com or anastasia@thegreekgourmettours.com and after the booking process has completed, customers shall have given explicit instruction to Enviable Events Limited to either render the services which it offers or to mediate in the provision of a travel service which is offered by a provider or of any other service which is related to travelling.
5. Confirmation of bookings, delivery of confirmation
When a booking has been made through Enviable Events Limited or www.thegreekgourmettours.com, customers will receive a confirmation of the booking via electronic mail (email).
Users shall be obliged to IMMEDIATELY check the accuracy of the details of the confirmation (name, departure date, destination, etc) and to inform Enviable Events Limited of any errors or discrepancies that there may be by comparison with the initial booking information entered by the customer. Errors and discrepancies which are reported after a period of 48 hours as of the receipt of the afore mentioned confirmation of the specific booking in question will not be taken into consideration. It should be noted that any errors and discrepancies reported after the deadline will, in no case whatsoever, grant the right to withdraw from the contract.
6. Fee
Enviable Events Limited fee is referred to in detail for all types of services offered on its webpage at www.thegreekgourmettours.com .
7. Method of payment
The method of payment is described in detail for each of the services offered on the www.thegreekgourmettours.com webpage or on any correspondence email exchanged between the customer (travel company or individual traveller) and TGGT.
Only the payment methods stated shall be accepted. It should be noted that most types of credit cards are accepted. The customer’s credit card details shall be used in this case to secure the booking.
Enviable Events Limited may invite a customer to electronically send credentials proving residential address or a copy of the credit card.
8. Cancellations, changes
The Special Terms and Conditions of TGGT provide for the possibility of changing or cancelling an agreed product or service.
All deposits and payments are NON-REFUNDABLE unless otherwise stated via email by TGGT.
For multi-day trips or full travel itineraries that require complex reservations for tours, concierge services, transfers, air and/or ferry travel and any other services, the Payment Policy and Cancellation Terms are the following:
1st Non-Refundable Deposit: 30% of the Total amount should be paid upon Confirmation
2nd Non – Refundable Deposit: 40% of the Total amount should be paid between 12-15 weeks prior to the date the first service is required.
3rd Non – Refundable Deposit (unless otherwise stated): 30% of the Remaining amount should be paid at least 4 weeks prior to the date the first service is required.
In case of a need for a refund, please note that Enviable Events Limited and www.thegreekgourmettours.com do all refunds 4 weeks after the cancellation date. 3.5% commission is kept for credit card refunds if you cancel the tour. If the tour is cancelled by TGGT, no commission is kept.
9. Rejection of a booking
Enviable Events Limited reserves the right to reject orders for a booking made by a customer, if the latter has violated the terms of use of the website.
10. Provisions pertaining to passports, visas, foreign exchange and health regulations
Customers are obliged to comply with Greek legislation pertaining to passports, the issuance of visas, health regulations, etc. Customers may contact Enviable Events Limited to request any relevant information either in London or in Greece contact details (as per www.thegreekgourmettours.com instructions and booking details).
11. Disclaimer
Enviable Events Limited shall not be held liable to customers for information and details that are related to services and products offered by each provider. Enviable Events Limited shall make all efforts possible to check the information published on its website for errors or inaccuracies. However, Enviable Events Limited does not guarantee the adequacy, accuracy, completeness or current validity of this information.
In addition, Enviable Events Limited shall not be responsible for the non-availability of services or products offered on the booking date, nor for the execution of the contract signed with the provider. In no case whatsoever shall Enviable Events Limited be responsible for actions, errors, omissions, warranties, breaches or denials of any provider, nor for any injury, death, destruction of property or any other losses or compensation or pecuniary satisfaction and expenses that may arise for any reason that is related to the operation and use of the website and of the information, of products and services offered by any provider or from any unauthorized interventions by third parties in the products, services or information that are made available on this website. Enviable Events Limited shall not be liable and shall not indemnify any person against strikes, force majeure or any other reason that is not under its direct control. Furthermore, it shall not be held liable to pay compensation for any additional expense, omission, delay, change of route, or action or omission by any governmental authority.
Enviable Events Limited makes all possible efforts to ensure the smooth operation of the www.thegreekgourmettours.com services without guaranteeing the proper operation and suitability of the software or the products and services offered, or that it will function without interruption, or that it will be free of viruses or any other similar elements. The same applies to other information included on this website which is provided by third parties.
This website contains links to third party websites. The information provided herein is subject to ongoing changes. Enviable Events Limited or its associates shall reserve the right to modify the website at any given time.
12. User (customer) responsibility
The use of this website must be made exclusively for lawful purposes and in a lawful manner so that its use by third parties is not restricted or prevented. Customers shall be obliged to use the website in accordance with the law, the principles and the current terms herein and they shall not perform actions or omissions that may harm or cause the website’s malfunction, nor affect or endanger the provision of Enviable Events Limited services.
By using this website, customers guarantee that they are at least 18 years of age and that they comply with the lawful conditions for use of this website. Customers shall be obliged to supervise and undertake the responsibility for use of this website by under age persons in their name or on their (the customer’s) behalf. In addition, they shall guarantee the accuracy and completeness of all information and details pertaining to the person or to members of their families, which are disclosed within the scope of this website’s use.
Any booking made for profit-seeking, deceptive purposes, or with intent to defraud or made with the aim of increasing demand is prohibited. The booking of products or services through this website is permitted only for lawful bookings and purchases made in the name of the customer or with respect to other persons, in the name of and on whose behalf the customer is entitled to act. Customers agree that any abuse of the services of Enviable Events Limited and www.thegreekgourmettours.com website may lead the specific customer being banned from access to the services of the website.
13. Copyright, trademarks
Copyright and any other protected rights pertaining to this website are held by Enviable Events Limited. The content of this website is exclusively owned by Enviable Events Limited, except where third party ownership is explicitly stated. The name “Enviable Events Limited”, and “The Greek Gourmet Tours” including all its trademarks, logotypes and any graphic designs depicted on the website are owned by Enviable Events Limited or by third parties.
It is prohibited to copy, distribute, transfer, alter, resell, create derivative works or mislead the public regarding the actual provider of the website content. Any reproduction, re-issue, uploading, announcement, diffusion or transmission and any other use of the content in any manner whatsoever and with any means whatsoever for commercial or other purposes is permitted only upon Enviable Events Limited prior consent or upon agreement with any other holder of intellectual property rights.
14. Applicable Law
Greek law exclusively governs the relations between customers of this website and Enviable Events Limited, with the exception of regulations of private international law.
The courts of Greece shall be competent to settle any differences that may arise between the counterparties for all bookings received by www.thegreekgourmettours.com .
15. Amendment to the General Terms of Transaction
Enviable Events Limited reserves the right to amend and/or renew the afore mentioned terms of transaction regarding the use of this website at any given time with a future effective date without obligation to inform customers accordingly. The general terms of transaction shall appear on the website as in force at that given time. Subsequent use of the website following an amendment to the general terms of use constitutes acceptance by the customer of the respective amendment.
The validity of the afore mentioned terms may not be limited by any possible contradictory terms of transaction on the part of the customer. Amendments and additions of these terms shall be valid only when they have been agreed upon by a legal representative of Enviable Events Limited. Amendments and additions to these terms, including additional agreements shall be made in writing. Delivery via fax or e-mail is equivalent to the relationship between counterparties defined by means of a written document.
THE GREEK GOURMET TOURS (TGGT) SPECIAL TERMS AND CONDITIONS
Travel Itineraries offered by TGGT
All details of regular private transfers, domestic flights and ferry tickets, walking tours, day trips, private tours, food tours & cooking lessons offered by TGGT throughout Greece are described on the website www.thegreekgourmettours.com or are submitted by email via contact@thegreekgourmettours.com and Anastasia@thegreekgourmettours.com as tailormade itineraries either on a B2B basis (to travel agents/partners0 or to individual customers .
TGGT programs require the participation of 1 persons minimum. This number may vary in certain programs. You may see the minimum number of participants per program, in detail, on our website or on the Trip Itinerary drafted by TGGT. TGGT reserves the right to cancel a program/trip itinerary at any given time, if the deposit payments stated in the previous deposit section are not executed. In the unlikely event that a program is cancelled by TGGT, participants will receive a full refund of their payment, or they will be entitled to reschedule the program on another date. In this case, TGGT shall not be held liable for any expenses, including airline ticket costs or other personal expenses incurred by customers.
With regard to all programs (tours and cooking lessons) TGGT reserves the right to change the routes, if the route is disrupted or if realization of the program is prevented by unforeseen circumstances beyond the control of TGGT, such as, for example, road closures in the either of the cities that the tours are held.
Payment of fees
The program fees, as they are described per program and which include all expenses and fees of Enviable Events Limited, shall be paid in advance and they shall be binding. By law, value added tax must be levied on the fee. If programs are paid for in advance over the internet, customers will not incur any further charges. TGGT shall reserve the right to change the fee for any of its services at any given time. In the event that the fee is reduced, customers will not be entitled to a refund of any difference that may arise.
Customers may pay for all programs via credit card by purchase of a ticket through the website www.thegreekgourmettours.com or in cash on the day on which the agreed program takes place. In all cases, the fee per program does not include any customer travel costs or admission fees or any other cost for services that are not expressly stated herein, but which are necessary to carry out the program.
Private tours or Day Trips (Single Service Only) : In the event that a customer has cancelled a personal (private) tour in writing, the following penalty clauses shall be agreed upon:
- Up to 72 hours prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to EGFT for the use of a credit card.
- Between 72 and 24 hours prior to the scheduled tour: The customer shall incur 50% of the payable amount of the tour as a penalty charge, plus any other expenses, i.e., credit card charges or cancellation charges for means of transportation that may have been reserved for the tour.
- Less than 24 hours prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program.
If, unexpectedly, on the date of the tour, unforeseen events make the completion of the program impossible (e.g., strikes of employees at archaeological sites), TGGT shall consult with the customers and do everything possible to offer an alternative solution. If an alternative solution is not found or agreed upon, then either TGGT or the customer may cancel the tour. In the event that a tour is cancelled for any of the above reasons, TGGT shall refund the full amount paid by the customer for the tour and 50% of the amount payable for the cancellation of any means of transportation, if such has been reserved for the tour.
Refunds take place 4 weeks after the cancellation date. 3.5% commission is kept for credit card refunds if you cancel the tour. If the tour is cancelled by us, no commission is kept.
Multi Day Trips & Tailor-Made Travel Itineraries: For multi-day trips or full travel itineraries that require complex reservations for tours, concierge services, transfers, air and/or ferry travel and any other services, the Payment Policy and Cancellation Terms are the following:
1st Non-Refundable Deposit: 30% of the Total amount should be paid upon Confirmation
2nd Non – Refundable Deposit: 40% of the Total amount should be paid between 12-15 weeks prior to the date the first service is required.
3rd Non – Refundable Deposit (unless otherwise stated): 30% of the Remaining amount should be paid at least 4 weeks prior to the date the first service is required.
If, unexpectedly, the customer cancels the Multi Day trip 29 days prior on the date of the trip, 100% of the amount paid is non-refundable unless otherwise stated by TGGT (unless otherwise stated by TGGT).
Refunds take place 4 weeks after the cancellation date. 3.5% commission is kept for credit card refunds if you cancel the tour. If the tour is cancelled by us, no commission is kept.
Accessibility
It should be noted that arrangements for access or overnight accommodation, transportation, restaurants and other places in Greece may differ from those that exist in the rest of Europe or the U.S.A. Many hotels are small or refurbished old buildings and there may not be an elevator. Streets may present difficulties during walking tours. Access for persons with special needs is not guaranteed. Public areas may not be accessible to persons with special needs. Participation in walking tours requires a minimum physical condition, such that you are in the position to walk uphill or climb stairs. Kindly inform us if you have a medical or physical limitation or are undergoing a medical treatment.
Although TGGT will always make every effort to ensure safe completion of walking food tours and to provide its customers with a pleasant excursion, it will not be liable for the personal safety of participants, or for the safety of personal items, nor for unforeseen events and incidents that Enviable Events Limited cannot control, prevent or avoid, including (but not limited to) accidents, thefts and illnesses during the walking tour. Each participant shall be fully responsible for his/her personal health, medical needs and safety.
We advise you to check your insurance contract to determine whether you are covered and to clarify what your travel insurance covers in the case of trips abroad.
The payment of the fee means that you unreservedly agree that you are healthy enough to be able to participate in TGGT programs and that you have informed TGGT of any special medical, physical or nutritional requirements that might affect your participation in the programs as announced by TGGT. You should be aware that medical care and service facilities abroad may be different from those you are accustomed to and that they may be inadequate for your treatment. Please ensure that you have taken all the necessary medication you may require with you when travelling abroad. TGGT is not in the position to guarantee the availability of special accommodation or appropriate access for persons with special needs within our programs. Please contact us to discuss any circumstances which might affect your trip or that of other participants in the program.
TGGT reserves the right to refuse participation to any person whose health may prevent or disrupt any of the programs, at its absolute discretion.
Dietary Restrictions and allergies
Please contact us to discuss any allergies, dietary requirements or restrictions you may have. Given the nature of the programs, we are not in the position to guarantee that all nutritional requirements will be met; however, we will make every effort to meet your needs. TGGT should be informed of any nutritional allergy or any dietary restrictions you may have before the commencement of the program.
Participant Release of Liability
We would like to emphasize that we hereby presume that you unreservedly accept that TGGT is not owned or managed by any persons who have any relations whatsoever with the facilities of suppliers, accommodations or the services you have chosen. Each individual participant hereby agrees that TGGT and its representatives shall not be held responsible for any injury, damage, loss, accident, delay or irregularity whatsoever, due to default by hotels, carriers, restaurants or other contracted services that TGGT secures for participants.
It is also emphasized that we presume that you unreservedly accept that TGGT provides the opportunity to participate in cooking activities or provides the option to make use of means of transportation and that these activities carry inherent dangers. Your participation of itself in these activities, as organized by TGGT or by its employees, associates or suppliers, shall mean that you agree to the following:
1) Your participation in cooking programs carries risks and may cause accidents, either to yourself or by you to third parties.
2) Specifically, risks and accidents may result from actions and/or negligence on the part of TGGT or of any of its employees, associates or suppliers. These risks and accidents may also be caused by actions and/or negligence on the part of participants in the program.
You shall be responsible for adherence to the rules and the laws of the areas you are visiting. The rights and privacy of the rest of the participants in the program in which you are taking part shall be respected by all. TGGT reserves the right to refuse the participation of a certain person, before or even during the program, if it is deemed that such participation may pose a risk to the safety and comfort of the other participants.
You agree to grant TGGT global, royalty-free and full license to use your photographs, video clips or digital pictures in the advertisement of its programs and/or for commercial purposes.
By reserving a place in any of these programs, you shall have automatically accepted the terms mentioned herein, confirm that you have fully understood them and have agreed to all of them.
THIRD PARTY ACTIVITIES - TERMS AND CONDITIONS
Prices
Valid for the specific period, each tour is operated. All prices are subject to modification without previous notice. Prices quoted include entrance fees for visits of museums and archaeological sites (as specified in itineraries) and taxes.
NOT INCLUDED: All personal expenses (laundry, telephone, etc.) cost of drinks, mineral waters, after meal coffee and tea, tips, visa costs, sightseeing and services other than those mentioned in our itineraries. If in doubt whether something is included in the price of the tour, please inquire.
Guides
All our tours are guided by knowledgeable food tour leaders, historians, archaeologists of fully licensed guides. Every tour might be guided in more than one language. In the case of a force majeure (strikes, etc.) we reserve the right to use tour conductors instead of tour leaders/guides or to distribute literature describing places visited on our tours.
Itineraries
As specifically mentioned in each tour or tailor made multi day trip itinerary. In case of a force majeure and/or reasons beyond our control and events that occur after the tour departure, we reserve the right to modify the routing and alter the itineraries.
Baggage
Is at the risk of every individual passenger. TGGT cannot be held responsible for any damage caused to luggage while on our motor coaches or while loading and unloading. We strongly recommend that passengers arrange for baggage insurance individually.
Lost Items
Small articles, coats, wraps, umbrellas, cameras, handbags and any other items that are carried on a motor coach are entirely under the care of the passenger who is cautioned of the risk attached to these being left in conveyances. Every effort will be made to retrieve lost or forgotten items; however, the carrier / and its agents, in no way can be held responsible if such items are not retrieved.
Responsibility
The travel agency responsible for these tours acts as agent for the owners or contractors providing means of transportation or other services, and all terms and conditions under which means of transportation or other services are offered or provided, and the issuance and acceptance of such tickets shall be deemed to be consent to the further condition that the travel agency and its agents (in Greece and abroad shall not be or become liable or responsible in any way in connection with such means of transportation or other services for any loss, injury or damage to or in respect of any person or property howsoever caused or arising or to be otherwise responsible for any damages for any other cause whatsoever.
SOME IMPORTANT NOTES
Pick up service is operated from most centrally located hotels at an extra cost. Participants must advise us of their desire to be picked up from their respective hotels either at the time of booking or at least 24 hours in advance of tour departure. Luggage: It is strongly recommended that participants take with them only one hand luggage.
Insurance: Our passengers are covered against injuries while on our motor coaches only. For baggage, as well as any other form of insurance please arrange individually (ask your travel agent).
Clothing: Clothing during the tour is casual.
Admission to Monasteries and Churches visited on our tours is not allowed to gentlemen wearing shorts and ladies wearing trousers, shorts, short skirts or blouses not covering the shoulders.